Returns & Refunds

Every Best Dog Mom item is printed to order, just for you. That means we can't take back something that arrived exactly as ordered. But if we got it wrong, we fix it for free.

What We Fix, Free

If your order arrives damaged, defective or misprinted, or it is not the item, size or color you ordered, we will send a free replacement or give you a full refund. Your choice.

Tell us within 30 days of delivery.
Send a clear photo of the problem, and of the label if it is the wrong size or color.
You don't need to send anything back.
There is no cost to you, and no shipping to pay.

What We Can't Take Back

Because each item is made for you and can't be resold, we can't accept returns or exchanges when:

you ordered a size or color that turned out not to be right for you,
you changed your mind, or
the item arrived exactly as ordered and described.

Please check the Size Guide before you order. Screen colors can look slightly different from printed ink and fabric.

Custom and Personalized Items

Items you design or personalize are printed exactly as you approved them. A misprint or defect is covered as above. A spelling in your own text, or art you uploaded, is printed as entered, so please check your preview before you order.

How to Request a Replacement or Refund

Email connect@bestdogmom.net with your order number and a photo.
We reply within one business day, usually faster.
Replacements are printed and shipped right away. Refunds go back to your original payment method.

Cancellations